TikTok remains one of the fastest-growing social platforms in the world, where trends and an active audience are formed every day. Now businesses can take customer interactions to the next level by automating message handling directly through Mavibot.

This article explains how TikTok integration with Mavibot works, what benefits it brings to businesses, and how to set up a bot step by step for automatic processing of incoming messages.


What a TikTok chatbot is and why it is needed

A TikTok chatbot is a bot that connects to a TikTok account and allows you to communicate with users via direct messages. It receives incoming messages and responds according to predefined scenarios.

Such a bot helps businesses stay in touch with their audience without constant manual involvement.

Main tasks of a TikTok chatbot:

  • replying to incoming messages
  • consultations and first-line support
  • collecting requests and contact details
  • guiding users through services or products


Who a TikTok chatbot is suitable for

Chatbots in TikTok are suitable for:

  • online businesses and e-commerce
  • experts and infobusiness
  • agencies and service companies
  • brands with an active audience on TikTok

⚠️ It is important to keep in mind that the availability of TikTok chat features depends on the region, since TikTok restricts API usage in some countries.

How to connect a TikTok chatbot

Connecting a TikTok chatbot in Mavibot is done through the official interface and takes just a few steps.

Main connection steps:

  • Create a project in Mavibot
  • This is the workspace where the chatbot logic will be configured.

  • Open the “Messengers” section
  • In the left project menu, select the “Messengers” section.

  • Select TikTok and authorize
  • Log in to your TikTok account and grant Mavibot access to work with messages.
  • Confirm access rights
  • After confirmation, the TikTok account will appear in the list of connected channels.

After this, TikTok becomes a full-fledged communication channel for the chatbot in Mavibot.

TikTok chatbot capabilities

After connecting the TikTok channel, the chatbot can perform the following functions:

Replies to direct messages

The bot receives incoming messages from users and responds according to the configured scenarios.

Dialog flows

You can set up message flows, reactions to keywords, and transitions between dialog blocks.

Buttons and menus

The chatbot can offer users action options via buttons, making navigation inside the dialog easier.

Data collection

The bot can request a name, phone number, username, or other data and store it in the system.

Setting up the chatbot scenario

Step 1. Creating the scenario

In the Builder section, double-click with the left mouse button to create blocks that will form the entire scenario for the TikTok chatbot.

Step 2. Configuring a block to react to keywords

To make the chatbot react to user messages, the block must be turned green. This means that this block contains a condition for triggering by a keyword. 

 

Step 3. Adding keywords and message text

In the start conditions, enter the keyword or keywords that the chatbot will react to. Then add the message text that the user will receive after writing to you in direct messages. 

Add a message after the greeting.

Be sure to include instructions for the user, for example: “Copy the link and paste it into the browser address bar.”.

This is important because TikTok links are not yet clickable due to the platform’s own limitations

Step 4. Add reminders

Set up reminders so that users do not forget about the guide. A short message at the right time helps bring them back to the material, increase engagement, and push them to the next step.


Step 5. Testing your chatbot

Test your chatbot in the testing window, and if everything works correctly, it is ready to be used in your TikTok account.

Congratulations, the setup is complete. Now you can launch your bot and enjoy using it

Recommendations for using a TikTok chatbot

For the chatbot to work effectively:

  • use short and clear messages
  • adapt the communication style to the TikTok format
  • use buttons instead of long texts
  • regularly update dialog scenarios
  • analyze where users most often drop out of the chat

Conclusion

A TikTok chatbot is a convenient tool for communicating with your audience directly inside the platform. It helps to:

✔️ respond quickly to messages

✔️ process requests systematically

✔️ build conversations without overloading managers

With the right setup, the chatbot becomes a full-fledged communication and support channel for users on TikTok.