Chatbot builder
Backup and restoration
How to clone a project How to clone a flow within a project How to restore a flow from a backup file Why backups are essential It's easy to underestimate the...
Chatbot builder
Random responses in the bot
To send randomized responses to clients, configure the options below. You can use entire phrases, individual words, numbers, or attachments. In the case when...
Chatbot builder
Formatting messages in Telegram
To apply the correct text formatting for this block, strictly follow the steps below. The markup tools are located under the message input field. Put the req...
Chatbot builder
How to receive images and files from a user
This section explains how to detect when a user sends a file, obtain its link, and how to work with it correctly. To identify when a user has sent an attachm...
Working with attachments and links
Button with click tracking
A link with click notification has a specific format, making it ideal to embed within a button for a better user experience. To create a tracking link, you n...
Working with attachments and links
Tracking link clicks
Let’s create a block and include a link in it: Next, create two new blocks connected to the primary trigger check: In the first block, write: "Clicked the li...
Working with attachments and links
Attachment tab
This block supports the following attachment types: Link Video Image File Audio In a single block, you CANNOT combine different types of attachments! Attachm...
Working with attachments and links
Working with attachments and links
Attachment tab Tracking link clicks Button with click tracking How to receive images and files from a user
Working with attachments and links
Button limits
Facebook and Instagram have limits on the number of buttons: 12 reply (regular keyboard) buttons and 3 inline (in-text) buttons. In Instagram, links can only...
Buttons
Button from a block or connection trigger
Keyboard buttons can be created using connectors. To do this, drag a connector and open the editor: To create buttons from connections: Enable this toggle. F...
Buttons
How to replace WhatsApp buttons
Buttons are not supported in WhatsApp. To provide this function, you can use button hints. To set this up: In the block settings, go to the Buttons tab. Clic...
Buttons
Web App button
There are 3 types of buttons to access your web application: button in the text; button in the keyboard; bot menu button. For the first two options, create a...
Buttons
Share button
The button is only for Telegram. When creating a button, select "Share (Telegram only)" function and fill in all the fields. User action: The user clicks the...
Buttons
Request geolocation button
It works in Telegram and Viber. Select the "Request geolocation" function to create a button that asks the user to share their location. When a client approv...
Buttons
Request phone number
It works in Telegram and Viber. When creating the button, you need to select "Request the phone number." When the button is clicked, a window will open askin...
Buttons