When working with projects, do not share your login credentials with third parties.*

If you share your username and password with other people, you may lose access to your account because you are giving them full access to the project, including the ability to change the account email address and password.

In this case, you may lose access to all your projects.

MaviBot is not responsible for the security of your account if you share your login credentials with third parties.*

Please note

MaviBot does not recommend:

  • working in or making changes to the same section of the same project simultaneously from multiple devices or accounts;
  • sharing usernames and passwords with third parties* so they can make changes to the project.

To allow a hired specialist or another person to work on the project, create a role and configure the required permissions and access rights.

Before making changes to the chatbot logic, website, or other project sections, create a project backup. This will help prevent data loss caused by incorrect settings, errors, or accidental deletion of the chatbot flow or funnel blocks.

You can protect your MaviBot account with two-factor authentication.

We strongly recommend taking project security seriously.

*Third parties are any persons who are not the account owner.

MaviBot provides secure authorization and two-factor authentication through messengers. Customer registration and data security are maintained at a high level. However, MaviBot cannot be responsible for actions performed by account owners.

Do not share your username and password with anyone.

When adding an employee to a project, review how roles work in MaviBot. Roles provide flexible permission settings.

Keep in mind that the Administrator role has the maximum set of permissions, including the ability to:

  • remove other administrators from the project;
  • delete the project.

To avoid losing the project or access to it:

  1. Create a project backup before adding employees.
  2. Assign employees roles with only the permissions they need.
  3. Avoid granting administrator access unless it is necessary.

You can configure a role so that an employee has access only to the sections required for their work.

Following these recommendations will help protect your projects and prevent unwanted situations.

Set up two-factor authentication

Go to:

Profile settings → Security

Enable the Enable two-factor authentication switch.

Buttons will appear for selecting the channels that will receive verification codes and login notifications.

You can select one or more channels to receive:

  • account login notifications;
  • two-factor authentication codes.

When connecting Telegram, you will be redirected to the official MaviBot.ai bot.

Click Run or Start to activate it.

You will receive the following message:

Your account has been successfully linked to MaviBot.

From that moment, your account will be protected with two-factor authentication.

Login notifications will include:

  • the IP address;
  • the location;
  • the login date.

Confirm your email address

After creating an account, confirm your email address.

If you do not confirm your email address, your account will be blocked. Access will only be restored after the account is unlocked.

MaviBot will display a notification at the top of the page reminding you to confirm your email address. The notification will also show how many days remain before the account is blocked.

The confirmation email is sent to the address used during registration.

To confirm your account, click the link in the email.