Live Chat for Your Websitewith auto-replies from Mavibot
Chat with visitors in real time and automate responses —
the bot answers instantly, agents step in when needed.
Over 15,000 businesses use Mavibot
Everything you need for website customer support
Real-time chat with visitors
Answer questions directly on the site — visitors get help without leaving the page
Auto-replies and chatbot
The chatbot handles common requests 24/7 and escalates complex questions to a live agent
Handoff to a live agent
An agent joins the conversation with one click and sees the full chat history
Conversation history in CRM
All chats are automatically saved in CRM — conversation history always at hand
Agent notifications
Agents receive new message notifications via browser, email or Telegram
Omnichannel inbox
Combine chats from your website, messengers and social media in a single agent inbox
Simplify. Automate. Improve.
Why do businesses choose Mavibot?
More than just a website chat
Live chat, chatbot, CRM and analytics in one system — full control over customer communication
Setup in minutes
Add one code snippet to your site and launch the chat without a developer
Bot + live agent
The bot handles common questions while agents step in for conversations that need a human touch
All channels in one inbox
Chats from your site, Mavibot and messengers are unified in a single agent interface
Conversation analytics
Track response time, chat volume and conversion rate from chat to lead
Tools for any business
Who benefits from Mavibot live chat?
Free plan. No credit card.
Launch in 4 steps
How to set up Mavibot live chat?
Sign up for Mavibot
Create an account and go to the live chat section in your dashboard
#1
Configure your chat
Set the appearance, welcome message and auto-reply scenarios
#2
Install on your site
Copy one code snippet and paste it into your website's HTML
#3
Start receiving messages
Reply to customers from a single inbox and send leads to CRM automatically
#4
Learn and Repeat Success
Growth Stories with Mavibot
Milavitsa
Automating feedback and boosting client engagement at Milavitsa
Online school TEFL/TESOL Certificate
Automated content delivery and launched a funnel in Instagram Direct
Maria Nikitina’s Beauty Salon
Stopped losing requests and automated client booking
Chizhov Studio
A digital funnel and 1.5x sales growth
Tour company Anex Tour
Automated sales and improved manager performance control
Decolette
Launched a Telegram sales funnel that started generating leads from day one
Facial Plastic Online School
A step-by-step webinar funnel with full client tracking
PixelQuest
PixelQuest transforms sales: from manual work to full automation with Mavibot
Automating feedback & boosting client engagement at Milavitsa
The lingerie retail chain Milavitsa streamlined client interaction, automated data collection, and increased loyalty program engagement using chatbots on the Mavibot.
Initial situation
The Milavitsa team was looking for a solution to:
- Collect client data without extra effort from staff
- Automate receipt submission for prize draw participation
- Boost survey response rates and engagement in the loyalty program
- Organize data transfer to CRM and Google Sheets for crediting points to client cards
The Mavibot solution
- Chatbot for receipt collection and prize draws: Clients upload a photo of their receipt directly in the chatbot. The receipts are then sent to a supergroup, where staff manually verify the data. Once approved, the bot automatically issues entries for the prize draw.
- Loyalty program survey: In another scenario, the client answers a few questions, provides their phone number, and the data is automatically sent to Google Sheets. Managers then add points to the client’s card according to the program rules.
- Semi-automated system:We kept key control points for staff but eliminated routine tasks. The bot handles communication, data collection, and structuring, while employees only perform the final verification.
Solved tasks
- Simplified receipt and client data collection without extra staff workload
- Increased client engagement in prize draws and the bonus system
- All data flows into a centralized table — no losses, no manual copying
- Clients gained a simple and clear way to interact with the brand — via a chatbot in their messenger
Result
With Mavibot, Milavitsa stores:
- Created a simple and clear client journey: from purchase — to prize draw and points accrual
- Reduced staff workload through automated data collection and transfer
- Increased client engagement in promotional activities and loyalty to the brand
- Built a flexible system where manual checks complement automation while maintaining quality control
The Milavitsa case shows how partial automation with Mavibot helps efficiently collect data, process receipts and reviews, run prize draws, and manage the loyalty program — even with manual moderation in place. All these things make client interaction faster and more convenient, while keeping processes more transparent and stable.
How the online school TEFL/TESOL Certificate automated material delivery & launched a funnel in Instagram Direct
The online school TEFL/TESOL Certificate trains English teachers according to international standards and helps graduates find jobs worldwide. Its main client acquisition channel is Instagram. Before launching a new ad campaign, the key task was to automate free material delivery and build a funnel in Instagram Direct without manager involvement.
Based on Mavibot platform, a complete automated funnel was built with a code word, subscription check, and step-by-step warming up through a series of messages.
Initial situation
Instagram consistently generated traffic, but the team faced several issues:
- Manual replies to each request slowed down communication;
- It was impossible to verify user subscription before sending materials;
- Materials were not delivered instantly, which reduced conversion;
- There was no full warming up sequence to hold user attention.
Solved tasks
- Funnel with trigger by keyword 'Gift'A user sends a message with the keyword in Direct — the auto-funnel is triggered, checks the subscription, and issues free learning material if all conditions are met.
- Instagram account subscription checkMavibot automatically verifies whether the user is subscribed to the school’s account. This protects content and motivates the audience to take action.
- Series of delayed messages (warming up)After delivering the material, a sequence of messages is launched: program details, student stories, testimonials, career opportunities, and an invitation to a Telegram channel for closer communication.
- Transition to Telegram for further salesOne of the key funnel steps is moving the user from Instagram to Telegram. That’s where the main communication happens: course details are shared and enrollment is handled.
- Segmentation and controlUser behavior in the funnel is tracked. Depending on their actions (e.g., subscribed/not subscribed, opened/didn’t open material), the system suggests next scenarios.
Solved tasks
- Automated delivery of materials without manager involvement
- Ensured subscription check — now bonuses go only to loyal users
- Built a complete warming up funnel with delayed touchpoints
- Reduced team workload and accelerated response time
- Created a Telegram transition, where the user continues through the funnel toward course payment
Result
- The Instagram Direct funnel started working automatically 24/7, with no manual handling required
- First applications came in on launch day, and all leads were filtered and subscribed
- Conversion increased thanks to instant response and personalized touchpoints
- Telegram became the platform for close communication and sales, while Instagram remained the stable entry point into the auto-funnel
The TEFL/TESOL Certificate case shows how Mavibot enables a fully automated Instagram sales funnel, using keywords, subscription filtering, and messenger transition — without manager involvement and with maximum efficiency from inbound traffic.
How Maria Nikitina’s beauty salon stopped losing requests & automated client bookings
Maria Nikitina’s beauty salon is a cozy local space focused on high-quality service and comfortable client interaction. The main goal was to quickly and conveniently handle bookings and respond to inquiries from different messengers and platforms.
Initial situation
The salon faced a common problem: managers had to handle messages simultaneously from WhatsApp, VKontakte, Telegram, and Avito, which led to lost requests, confusion, and extra workload for the team.
Goals to achieve:
- Unify all requests and messages from different messengers and platforms in one place.
- Ensure convenient control and processing of requests.
- Automate the booking process via the website and Yandex FMaps.
- Minimize manual work for managers and prevent lost requests.
The Mavibot solution
- Chat manager and CRM in one place:We set up a chat manager that collects messages from WhatsApp, Avito, VKontakte, and Telegram into a single system. All requests are displayed in a convenient CRM, where managers can see the full chat history, the request source, and its current status.
- Online booking via chatbot: A chatbot with online booking was integrated into the website and Yandex Maps. Clients choose a service and time on their own and instantly receive confirmation — no extra calls or waiting.
- Working in Telegram: Managers can now monitor all requests from different channels in a single Telegram account. This greatly simplified communication and sped up request processing.
Solved tasks
- All requests from Avito, VKontakte, WhatsApp, and Telegram are now in one interface.
- Convenient client database management and chat history in CRM.
- Automated client booking via the website, Yandex Maps, and chatbot.
- Reduced workload for managers, minimized risks of losing requests.
- Ability to monitor and schedule bookings directly from Telegram.
Result
Managers at Maria Nikitina’s beauty salon no longer waste time switching between messengers and manually managing bookings. All requests are visible in the CRM: where they came from, which service was booked, and when.
The case of Maria Nikitina’s beauty salon demonstrates how Mavibot can consolidate requests from all messengers and platforms — WhatsApp, Telegram, VKontakte, Avito — into a single CRM system, automate bookings through a chatbot, and fully control the client flow without routine manager work.
Rainbow Smile & Chizhov Studio: a digital funnel and 1.5x sales growth
In spring 2022, after Instagram and Facebook were blocked, the company Rainbow Smile faced the risk of losing its core digital audience. Together with Chizhov Studio and based on Mavibot the sales and communication funnel was quickly rebuilt, shifting the focus to messengers and VKontakte.
Results:
- sales from social networks grew 1.5x,
- revenue increased by 50%,
- a digital base of loyal clients was formed.
Initial situation
Before February 2022, Rainbow Smile relied on Instagram as its main digital marketing channel. Most of the communication and sales happened there.
Key characteristics:
- Active content marketing on Instagram: stories, live streams, contests, targeted ads
- Secondary presence on Facebook, Telegram, VKontakte, and Odnoklassniki
- Messenger campaigns used only as an additional channel, not a central one
- Dependence on a single external channel without its own infrastructure
After the block, the company had to urgently shift its strategy to maintain contact with the audience.
Solved tasks
- Shifting focus to VKontakte and messengersInstead of trying to bring traffic back to old channels, the team concentrated on a new ecosystem, where chatbots and subscription mechanics in VK and messengers became the key tools.
- Launching chatbots on the Mavibot platformAll key client touchpoints went through the bot: promotions, bonuses, coupons, FAQs. The bot became both a digital consultant and a tool for building a customer base.
- Building a digital client baseInstead of Instagram followers — subscribers in chatbots, with access to personalized offers and the ability to segment by interests and actions.
- Automating campaigns and communicationsManual messages were replaced by automated triggers, gamification, and simple logic that was clear both to clients and marketers.
Solved tasks
- Maintained and scaled contact with the digital audience after losing the main channel
- Quickly deployed a sales funnel in messengers and VK
- Increased the effectiveness of campaigns through personalization and automation
- Built a digital client base fully owned by the brand
Result
- Sales from social networks grew 1.5x
- Total revenue increased by 50%
- A complete, manageable communication system with clients without relying on foreign platforms
- Messengers became the key channel in the digital sales structure
The Rainbow Smile & Chizhov Studio case proves that even after losing key external channels, it’s possible to build a sustainable digital funnel based on Mavibot, shift to messengers and VKontakte, automate campaigns, and achieve multiple growth in sales and audience engagement within the new ecosystem.
How the international travel company Anex Tour automated sales & strengthened manager oversight
Anex Tour — a large international travel company with over 20 years of experience, offering a wide range of travel services worldwide. The company specializes in comprehensive tour selection based on individual client preferences and ensures a high level of service at all stages of the journey — from choosing a destination to returning home.
Initial situation
The team faced common challenges during growth and increased request volume:
- Managers communicated with clients via WhatsApp, Telegram, and other messengers without a centralized control system.
- Management found it difficult to track how managers interacted with clients, and how quickly and effectively they responded.
- Simple but routine tasks — reminders, payment and booking notifications — had to be sent manually.
Goals to achieve:
- Unify client communication channels in one window and create a transparent system for managers.
- Enable management to view chats and step in if needed.
- Automate routine actions so managers can focus on selling tours.
- Launch an easy-to-use system for mass client communications.
The Mavibot solution
- Unified window for client communication and CRM:With Mavibot, the company now has a single interface for client communication from WhatsApp and Telegram. All chats are in one system with sorting, filtering, and control options.
- Quality control of managers' work:Management can join any chat, give guidance, adjust interactions, or take over the chat. This increases manager accountability and reduced communication errors.
- Automation of routine tasks:Autoresponders, reminders, confirmations — everything previously done manually is now automated, freeing time for actual sales and client consultations.
- Client database communications:The Anex Tour team can now quickly launch personalized campaigns — promotions, early booking reminders, and seasonal offers.
Solved tasks
- All communication channels are now in a single interface.
- Management can monitor chats and assist managers in real time.
- Routine processes are automated: from first response to sending reminders.
- Ability to send mass client communications directly from the system.
Result
Anex Tour managers no longer juggle multiple messengers and lose requests. Management now has clear oversight of communication quality, and routine tasks are automated.
Each manager is now integrated into a unified sales system, rather than just using a messenger.
The Anex Tour case shows how Mavibot can automate not just requests but the entire client communication process: from first contact to deal closure. This is especially important in the travel business, where every consultation can turn into a booked tour if handled promptly and professionally.
Auto-funnel for the 'Decollete' Plastic Surgery Clinic with applications from day one
The plastic surgery clinic ‘Decollete’ in Moscow is a new brand in aesthetic medicine that from the very start focused on a structured digital funnel and client journey automation.
Together with Maria Novitskaya and powered by MaviBot an auto-funnel in Telegram was launched, bringing applications literally from the first day of operation.
Initial situation
Before launching the new clinic, the tasks were:
- Quickly build a digital funnel without major time or budget costs;
- Receive online applications immediately after marketing launch;
- Simplify initial client communication and ease the load on administrators;
- Retain interested users through a consistent series of touchpoints.
Solved tasks
- Launched Telegram auto-funnelA sequence of messages was developed to nurture potential clients in Telegram. The scenario included: introductions to doctors, breakdown of popular procedures, answers to FAQs, and an offer of a free consultation.
- Ad integrationThe Telegram funnel was linked with targeted ads in VK and myTarget. After clicking, the user entered the chatbot, receiving step-by-step navigation, engagement, and an invitation to a consultation.
- Lead collection in CRMApplications from Telegram were automatically transferred into the clinic’s CRM. Staff could see user details, traffic source, and inquiry type. This improved response speed and conversion.
- Content + automationThe funnel combined informational blocks (plastic surgery, aesthetics, safety) with marketing triggers: promotions, limited offers, and bonuses for consultations.
Solved tasks
- The clinic began receiving qualified applications from day one of ad launch
- The first stage of the client journey was fully automated: from interest to application
- Lowered entry barrier: clients gained information and trust through a messenger instead of a website
- The clinic staff received a structured database of applications with clear source and touchpoint history
Result
- The first application came on the very first day of the auto-funnel launch
- The clinic achieved a quick sales start without overloading staff or extra infrastructure costs
- A flexible system allows scaling the funnel for new services and areas
Step-by-step webinar funnel for a facial plastic school with full client control
The Online Facial Plastic School approached us to automate the main course sales process using a webinar funnel and CRM system.
Before launching the project, the team faced several challenges: no clear logic for the funnel, difficulty distributing clients across channels, and no system to track each potential client.
Initial situation
- No system to track each client and their interaction history;
- No understanding of how to segment clients by channels and sales stages;
- No unified platform to manage the funnel and communications.
Solved tasks
- Implemented a CRM system for centralized client tracking and management at all stages.
- Set up a webinar funnel using %{brand} funnel builder to automate stages from lead generation to sale.
- Launched webinars and automated funnels, warming up the audience and guiding them to purchase the course.
- Segmented clients by communication channels and funnel stages with full transparency and behavioral tracking.
Solved tasks
- Built a fully automated webinar funnel for selling the main course;
- Implemented a system to track every client and their interaction history;
- Optimized audience management across different channels, considering funnel stages;
- Ensured process transparency — no potential deal is lost.
Result
- The online school gained a functioning automated funnel that systematically attracts and warms up clients;
- Every webinar participant is logged in the CRM, enabling control over communication efficiency and quality;
- Conversion rates increased thanks to well-structured funnel logic and timely touchpoints;
- Automation reduced manager workload and minimized the risk of losing clients.
The Facial Plastic School case shows how, with Mavibot and CRM integration, you can build an effective webinar sales funnel, track every contact, and ensure a steady client flow — without chaos or losses.
PixelQuest transforms sales: from manual work to full automation with Mavibot
PixelQuest — the largest network of game centers in Russia, offering unique light-floor quest games.
The main goal was to create an automated sales department to quickly and effectively interact with clients, systematize the database, and increase sales.
Initial situation
PixelQuest faced the need to automate communications and build a transparent sales system. Manual data collection, lack of a unified database, and fragmented communications slowed processes and reduced conversion.
Goals to achieve:
- Automate collection of electronic client consents.
- Systematically expand the client base through automated funnels.
- Monitor service quality and collect feedback.
- Increase reviews on maps and platforms using automated campaigns.
- Build a warm-up funnel for potential franchise buyers
The Mavibot solution
Using Mavibot, we implemented a comprehensive solution including:
- Automated electronic consent collection — clients sign consents without manager involvement, speeding up the process and reducing errors.
- Building client base through sales funnels — all information is neatly structured for easier client management.
- Automated review requests — clients receive invitations to leave reviews after transactions, improving reputation.
- Message chains for warming up potential franchisees — gradually engage and inform interested parties.
- Scenarios for quality control and feedback collection — managers receive timely info on service quality and can respond promptly.
Solved tasks
- Reduced manager manual work by automating routine tasks.
- Simplified and sped up client data and consent collection.
- Significantly increased number of reviews on maps and platforms.
- Established a clear, transparent communication process with potential franchise buyers.
- Improved manageability and control of sales processes.
Results
PixelQuest now uses Mavibot CRM to segment the client base and monitor deal stages. Thanks to automated communications and consent collection, managers are freed from routine tasks and can focus on higher-value activities.
The PixelQuest case demonstrates how Mavibot helps create an efficient, fully automated sales department, improve service quality, and build long-term relationships with potential partners.
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Mavibot Plans comparison
- Pricing
- Free
- Business
- Mavibot AI
- The number of employees222
- Number of messages per day5010001000
- Online-chat
- Builder
- Mavibot CRM
- Website builder
- Analytics
- Online Course Creation
- Webinars
- Mailings
- Calculator
- Working with API requests
- Working on Google Tables
- Payments in the chatbot
- Integrations with payment systems (except Prodamus)
- Integrations with services for information business (Bizon365, Getcourse, Prodamus, etc.)
Free
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Your first perfect step to automation
Features
Up to 50 messages per day
Builder without Mailings and Calculator
Messenger Integrations, excluding WhatsApp
No Payment Access in the Bot
Business
$ 39
/ month
Business automation at every sales stage
Features
WhatsApp Business Integration
Messenger & Email Campaigns
Math Calculations in the Bot
In-Bot Payment Acceptance
Online Course Creation Platform
Mavibot AI
$ 79
/ month
All-in-One power with AI
Features
Full platform functionality
AI Assistant for Sales & Support
Multilingual AI: supports 14 languages
AI Integration for Any Messenger
Image & Text Content Creation
Additional options
+1000 messages
per day
$ 4.90
+1000 email
per day
$ 9.90
+2 GB
file storage
$ 1.90
+100 students
in project
$ 9.90
Additional messenger
$ 9.90
Additional employee
$ 9.90
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FAQ
Answers to your questions
Do I need coding skills to install live chat?
No. Installing Mavibot live chat only requires pasting one code snippet on your site. Everything else — appearance, auto-replies, agents — is configured through a visual interface.
Can I connect a chatbot to live chat?
Yes! The Mavibot chatbot works inside live chat: it answers common questions and hands off to a live agent when needed.
How do agents get notified about new messages?
Agents receive notifications via browser, email and Telegram. A mobile-friendly dashboard is also available.
Is conversation history saved?
Yes, all live chat conversations are automatically saved in Mavibot CRM. History is available at any time and linked to the customer's profile.