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Manage messages from WhatsApp, Telegram, Instagram DM,
Messenger and more in one platform.

Free plan. No credit card.

Keep all requests in one place — grow your sales by 40%

Helpdesk tools for your business

Instant notifications for new messages

Quick reply templates to answer in seconds

Automatic assignment of requests to managers

Auto-collect leads from Email, WhatsApp, Instagram, & more

Full conversation history in one view

Manager analytics and performance reports

Launch sales 3x faster than your competitors

Efficient helpdesk workflow

Faster Responses

All messages from WhatsApp, Instagram, Email, and other channels in one view — never miss a client or a message

Manage All Requests

See all client inquiries at a glance with clear structure, statuses, and organized lists

Auto-Assign Clients

New clients are assigned to managers automatically, balancing the team’s workload without manual effort

Client Tools in One View

Manage tasks, CRM deals, service bookings, and reply templates directly within the chat

Simplify. Automate. Improve.

Helpdesk that powers your sales

Scale without growing your team

Automation (templates, AI replies, and smart routing) handles more requests with the same team.

Time savings

All clients from WhatsApp, Instagram, Email, and other channels in one window let you respond faster.

Never miss a request

All correspondence is collected in one space, even if clients write to different channels

Move from chat to deals

Start a deal directly from chat and automatically send an offer using a chatbot or an AI automation

Team visibility and control

See workload, open requests, and deal progress. Easily identify bottlenecks and optimize your team’s workflow.

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Learn and Repeat Success

Growth Stories with Mavibot

Milavitsa

Automating feedback and boosting client engagement at Milavitsa

Online school TEFL/TESOL Certificate

Automated content delivery and launched a funnel in Instagram Direct

Maria Nikitina’s Beauty Salon

Stopped losing requests and automated client booking

Chizhov Studio

A digital funnel and 1.5x sales growth

Tour company Anex Tour

Automated sales and improved manager performance control

Decolette

Launched a Telegram sales funnel that started generating leads from day one

Facial Plastic Online School

A step-by-step webinar funnel with full client tracking

PixelQuest

PixelQuest transforms sales: from manual work to full automation with Mavibot

Automating feedback & boosting client engagement at Milavitsa

The lingerie retail chain Milavitsa streamlined client interaction, automated data collection, and increased loyalty program engagement using chatbots on the Mavibot.

Initial situation

The Milavitsa team was looking for a solution to:

Collect client data without extra effort from staff
Automate receipt submission for prize draw participation
Boost survey response rates and engagement in the loyalty program
Organize data transfer to CRM and Google Sheets for crediting points to client cards

The Mavibot solution

Chatbot for receipt collection and prize draws: Clients upload a photo of their receipt directly in the chatbot. The receipts are then sent to a supergroup, where staff manually verify the data. Once approved, the bot automatically issues entries for the prize draw.
Loyalty program survey: In another scenario, the client answers a few questions, provides their phone number, and the data is automatically sent to Google Sheets. Managers then add points to the client’s card according to the program rules.
Semi-automated system:We kept key control points for staff but eliminated routine tasks. The bot handles communication, data collection, and structuring, while employees only perform the final verification.

Solved tasks

Simplified receipt and client data collection without extra staff workload
Increased client engagement in prize draws and the bonus system
All data flows into a centralized table — no losses, no manual copying
Clients gained a simple and clear way to interact with the brand — via a chatbot in their messenger

Result

With Mavibot, Milavitsa stores:

Created a simple and clear client journey: from purchase — to prize draw and points accrual
Reduced staff workload through automated data collection and transfer
Increased client engagement in promotional activities and loyalty to the brand
Built a flexible system where manual checks complement automation while maintaining quality control

The Milavitsa case shows how partial automation with Mavibot helps efficiently collect data, process receipts and reviews, run prize draws, and manage the loyalty program — even with manual moderation in place. All these things make client interaction faster and more convenient, while keeping processes more transparent and stable.

How the online school TEFL/TESOL Certificate automated material delivery & launched a funnel in Instagram Direct

The online school TEFL/TESOL Certificate trains English teachers according to international standards and helps graduates find jobs worldwide. Its main client acquisition channel is Instagram. Before launching a new ad campaign, the key task was to automate free material delivery and build a funnel in Instagram Direct without manager involvement.

Based on Mavibot platform, a complete automated funnel was built with a code word, subscription check, and step-by-step warming up through a series of messages.

Initial situation

Instagram consistently generated traffic, but the team faced several issues:

Manual replies to each request slowed down communication;
It was impossible to verify user subscription before sending materials;
Materials were not delivered instantly, which reduced conversion;
There was no full warming up sequence to hold user attention.

Solved tasks

Funnel with trigger by keyword 'Gift'
A user sends a message with the keyword in Direct — the auto-funnel is triggered, checks the subscription, and issues free learning material if all conditions are met.
Instagram account subscription check
Mavibot automatically verifies whether the user is subscribed to the school’s account. This protects content and motivates the audience to take action.
Series of delayed messages (warming up)
After delivering the material, a sequence of messages is launched: program details, student stories, testimonials, career opportunities, and an invitation to a Telegram channel for closer communication.
Transition to Telegram for further sales
One of the key funnel steps is moving the user from Instagram to Telegram. That’s where the main communication happens: course details are shared and enrollment is handled.
Segmentation and control
User behavior in the funnel is tracked. Depending on their actions (e.g., subscribed/not subscribed, opened/didn’t open material), the system suggests next scenarios.

Solved tasks

Automated delivery of materials without manager involvement
Ensured subscription check — now bonuses go only to loyal users
Built a complete warming up funnel with delayed touchpoints
Reduced team workload and accelerated response time
Created a Telegram transition, where the user continues through the funnel toward course payment

Result

The Instagram Direct funnel started working automatically 24/7, with no manual handling required
First applications came in on launch day, and all leads were filtered and subscribed
Conversion increased thanks to instant response and personalized touchpoints
Telegram became the platform for close communication and sales, while Instagram remained the stable entry point into the auto-funnel

The TEFL/TESOL Certificate case shows how Mavibot enables a fully automated Instagram sales funnel, using keywords, subscription filtering, and messenger transition — without manager involvement and with maximum efficiency from inbound traffic.

How Maria Nikitina’s beauty salon stopped losing requests & automated client bookings

Maria Nikitina’s beauty salon is a cozy local space focused on high-quality service and comfortable client interaction. The main goal was to quickly and conveniently handle bookings and respond to inquiries from different messengers and platforms.

Initial situation

The salon faced a common problem: managers had to handle messages simultaneously from WhatsApp, VKontakte, Telegram, and Avito, which led to lost requests, confusion, and extra workload for the team.

Goals to achieve:

Unify all requests and messages from different messengers and platforms in one place.
Ensure convenient control and processing of requests.
Automate the booking process via the website and Yandex FMaps.
Minimize manual work for managers and prevent lost requests.

The Mavibot solution

Chat manager and CRM in one place:We set up a chat manager that collects messages from WhatsApp, Avito, VKontakte, and Telegram into a single system. All requests are displayed in a convenient CRM, where managers can see the full chat history, the request source, and its current status.
Online booking via chatbot: A chatbot with online booking was integrated into the website and Yandex Maps. Clients choose a service and time on their own and instantly receive confirmation — no extra calls or waiting.
Working in Telegram: Managers can now monitor all requests from different channels in a single Telegram account. This greatly simplified communication and sped up request processing.

Solved tasks

All requests from Avito, VKontakte, WhatsApp, and Telegram are now in one interface.
Convenient client database management and chat history in CRM.
Automated client booking via the website, Yandex Maps, and chatbot.
Reduced workload for managers, minimized risks of losing requests.
Ability to monitor and schedule bookings directly from Telegram.

Result

Managers at Maria Nikitina’s beauty salon no longer waste time switching between messengers and manually managing bookings. All requests are visible in the CRM: where they came from, which service was booked, and when.

The case of Maria Nikitina’s beauty salon demonstrates how Mavibot can consolidate requests from all messengers and platforms — WhatsApp, Telegram, VKontakte, Avito — into a single CRM system, automate bookings through a chatbot, and fully control the client flow without routine manager work.

Rainbow Smile & Chizhov Studio: a digital funnel and 1.5x sales growth

In spring 2022, after Instagram and Facebook were blocked, the company Rainbow Smile faced the risk of losing its core digital audience. Together with Chizhov Studio and based on Mavibot the sales and communication funnel was quickly rebuilt, shifting the focus to messengers and VKontakte.

Results:

sales from social networks grew 1.5x,
revenue increased by 50%,
a digital base of loyal clients was formed.

Initial situation

Before February 2022, Rainbow Smile relied on Instagram as its main digital marketing channel. Most of the communication and sales happened there.

Key characteristics:

Active content marketing on Instagram: stories, live streams, contests, targeted ads
Secondary presence on Facebook, Telegram, VKontakte, and Odnoklassniki
Messenger campaigns used only as an additional channel, not a central one
Dependence on a single external channel without its own infrastructure

After the block, the company had to urgently shift its strategy to maintain contact with the audience.

Solved tasks

Shifting focus to VKontakte and messengers
Instead of trying to bring traffic back to old channels, the team concentrated on a new ecosystem, where chatbots and subscription mechanics in VK and messengers became the key tools.
Launching chatbots on the Mavibot platform
All key client touchpoints went through the bot: promotions, bonuses, coupons, FAQs. The bot became both a digital consultant and a tool for building a customer base.
Building a digital client base
Instead of Instagram followers — subscribers in chatbots, with access to personalized offers and the ability to segment by interests and actions.
Automating campaigns and communications
Manual messages were replaced by automated triggers, gamification, and simple logic that was clear both to clients and marketers.

Solved tasks

Maintained and scaled contact with the digital audience after losing the main channel
Quickly deployed a sales funnel in messengers and VK
Increased the effectiveness of campaigns through personalization and automation
Built a digital client base fully owned by the brand

Result

Sales from social networks grew 1.5x
Total revenue increased by 50%
A complete, manageable communication system with clients without relying on foreign platforms
Messengers became the key channel in the digital sales structure

The Rainbow Smile & Chizhov Studio case proves that even after losing key external channels, it’s possible to build a sustainable digital funnel based on Mavibot, shift to messengers and VKontakte, automate campaigns, and achieve multiple growth in sales and audience engagement within the new ecosystem.

How the international travel company Anex Tour automated sales & strengthened manager oversight

Anex Tour — a large international travel company with over 20 years of experience, offering a wide range of travel services worldwide. The company specializes in comprehensive tour selection based on individual client preferences and ensures a high level of service at all stages of the journey — from choosing a destination to returning home.

Initial situation

The team faced common challenges during growth and increased request volume:

Managers communicated with clients via WhatsApp, Telegram, and other messengers without a centralized control system.
Management found it difficult to track how managers interacted with clients, and how quickly and effectively they responded.
Simple but routine tasks — reminders, payment and booking notifications — had to be sent manually.

Goals to achieve:

Unify client communication channels in one window and create a transparent system for managers.
Enable management to view chats and step in if needed.
Automate routine actions so managers can focus on selling tours.
Launch an easy-to-use system for mass client communications.

The Mavibot solution

Unified window for client communication and CRM:
With Mavibot, the company now has a single interface for client communication from WhatsApp and Telegram. All chats are in one system with sorting, filtering, and control options.
Quality control of managers' work:
Management can join any chat, give guidance, adjust interactions, or take over the chat. This increases manager accountability and reduced communication errors.
Automation of routine tasks:
Autoresponders, reminders, confirmations — everything previously done manually is now automated, freeing time for actual sales and client consultations.
Client database communications:
The Anex Tour team can now quickly launch personalized campaigns — promotions, early booking reminders, and seasonal offers.

Solved tasks

All communication channels are now in a single interface.
Management can monitor chats and assist managers in real time.
Routine processes are automated: from first response to sending reminders.
Ability to send mass client communications directly from the system.

Result

Anex Tour managers no longer juggle multiple messengers and lose requests. Management now has clear oversight of communication quality, and routine tasks are automated.

Each manager is now integrated into a unified sales system, rather than just using a messenger.

The Anex Tour case shows how Mavibot can automate not just requests but the entire client communication process: from first contact to deal closure. This is especially important in the travel business, where every consultation can turn into a booked tour if handled promptly and professionally.

Auto-funnel for the 'Decollete' Plastic Surgery Clinic with applications from day one

The plastic surgery clinic ‘Decollete’ in Moscow is a new brand in aesthetic medicine that from the very start focused on a structured digital funnel and client journey automation.

Together with Maria Novitskaya and powered by MaviBot an auto-funnel in Telegram was launched, bringing applications literally from the first day of operation.

Initial situation

Before launching the new clinic, the tasks were:

Quickly build a digital funnel without major time or budget costs;
Receive online applications immediately after marketing launch;
Simplify initial client communication and ease the load on administrators;
Retain interested users through a consistent series of touchpoints.

Solved tasks

Launched Telegram auto-funnel
A sequence of messages was developed to nurture potential clients in Telegram. The scenario included: introductions to doctors, breakdown of popular procedures, answers to FAQs, and an offer of a free consultation.
Ad integration
The Telegram funnel was linked with targeted ads in VK and myTarget. After clicking, the user entered the chatbot, receiving step-by-step navigation, engagement, and an invitation to a consultation.
Lead collection in CRM
Applications from Telegram were automatically transferred into the clinic’s CRM. Staff could see user details, traffic source, and inquiry type. This improved response speed and conversion.
Content + automation
The funnel combined informational blocks (plastic surgery, aesthetics, safety) with marketing triggers: promotions, limited offers, and bonuses for consultations.

Solved tasks

The clinic began receiving qualified applications from day one of ad launch
The first stage of the client journey was fully automated: from interest to application
Lowered entry barrier: clients gained information and trust through a messenger instead of a website
The clinic staff received a structured database of applications with clear source and touchpoint history

Result

The first application came on the very first day of the auto-funnel launch
The clinic achieved a quick sales start without overloading staff or extra infrastructure costs
A flexible system allows scaling the funnel for new services and areas

Step-by-step webinar funnel for a facial plastic school with full client control

The Online Facial Plastic School approached us to automate the main course sales process using a webinar funnel and CRM system.

Before launching the project, the team faced several challenges: no clear logic for the funnel, difficulty distributing clients across channels, and no system to track each potential client.

Initial situation

No system to track each client and their interaction history;
No understanding of how to segment clients by channels and sales stages;
No unified platform to manage the funnel and communications.

Solved tasks

Implemented a CRM system for centralized client tracking and management at all stages.
Set up a webinar funnel using %{brand} funnel builder to automate stages from lead generation to sale.
Launched webinars and automated funnels, warming up the audience and guiding them to purchase the course.
Segmented clients by communication channels and funnel stages with full transparency and behavioral tracking.

Solved tasks

Built a fully automated webinar funnel for selling the main course;
Implemented a system to track every client and their interaction history;
Optimized audience management across different channels, considering funnel stages;
Ensured process transparency — no potential deal is lost.

Result

The online school gained a functioning automated funnel that systematically attracts and warms up clients;
Every webinar participant is logged in the CRM, enabling control over communication efficiency and quality;
Conversion rates increased thanks to well-structured funnel logic and timely touchpoints;
Automation reduced manager workload and minimized the risk of losing clients.

The Facial Plastic School case shows how, with Mavibot and CRM integration, you can build an effective webinar sales funnel, track every contact, and ensure a steady client flow — without chaos or losses.

PixelQuest transforms sales: from manual work to full automation with Mavibot

PixelQuest — the largest network of game centers in Russia, offering unique light-floor quest games.

The main goal was to create an automated sales department to quickly and effectively interact with clients, systematize the database, and increase sales.

Initial situation

PixelQuest faced the need to automate communications and build a transparent sales system. Manual data collection, lack of a unified database, and fragmented communications slowed processes and reduced conversion.

Goals to achieve:

Automate collection of electronic client consents.
Systematically expand the client base through automated funnels.
Monitor service quality and collect feedback.
Increase reviews on maps and platforms using automated campaigns.
Build a warm-up funnel for potential franchise buyers

The Mavibot solution

Using Mavibot, we implemented a comprehensive solution including:

Automated electronic consent collection — clients sign consents without manager involvement, speeding up the process and reducing errors.
Building client base through sales funnels — all information is neatly structured for easier client management.
Automated review requests — clients receive invitations to leave reviews after transactions, improving reputation.
Message chains for warming up potential franchisees — gradually engage and inform interested parties.
Scenarios for quality control and feedback collection — managers receive timely info on service quality and can respond promptly.

Solved tasks

Reduced manager manual work by automating routine tasks.
Simplified and sped up client data and consent collection.
Significantly increased number of reviews on maps and platforms.
Established a clear, transparent communication process with potential franchise buyers.
Improved manageability and control of sales processes.

Results

PixelQuest now uses Mavibot CRM to segment the client base and monitor deal stages. Thanks to automated communications and consent collection, managers are freed from routine tasks and can focus on higher-value activities.

The PixelQuest case demonstrates how Mavibot helps create an efficient, fully automated sales department, improve service quality, and build long-term relationships with potential partners.

What People Say about Us

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What People Say about Us

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Business owners trust MaviBot

Maria Kosenkova

Travel Agency AnexTour

After connecting the system, our managers no longer get lost between different messengers or miss client requests. Now everything is conveniently gathered in one place. It has become easier for management to monitor communication quality, and part of the routine work is now handled by the system — saving time and energy. Every manager now works not on their own, but as part of a single, well-coordinated sales team. Everything has become faster, clearer, and more efficient — for both employees and clients.

Ekaterina

Marketer at Pixelquest

We got a convenient CRM system that helps segment our client base and control deal stages. Automation of communication and consent collection simplified the workflow — now managers spend less time on routine and can focus on key tasks. Mavibot became a valuable tool for simplifying processes and increasing team efficiency.

Evgeniya Ishchenko

Head of Marketing Department

With Mavibot, we simplified the client journey — from purchase to participation and earning loyalty points. Automation reduced staff workload, and clients became more engaged in promotions and loyal to the brand. The system is flexible: some tasks are performed automatically, others remain under team control. This helps us process receipts faster, collect feedback, and manage our loyalty program. Everything works smoothly and conveniently — for us and for our clients.

Vadim Emoldinov

Head of Interactive Marketing, Chizhov Studio

After losing our main channel, we managed not only to maintain but also expand contact with our digital audience. With Mavibot, we quickly launched a sales funnel in messengers and VK, set up personalized campaigns, and increased their effectiveness. Now we have our own digital client database, fully owned by the brand — giving us more control and more opportunities for growth.

4.97

Business owners trust MaviBot

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Communicate with customers in one inbox. Never lose a client. Manage customer conversations with ease and no extra steps.

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FAQ

Answers to your questions

Can I work with Telegram, WhatsApp, Instagram and other channels in one service?

Yes. Mavibot collects messages from different messengers and platforms in one place so that all correspondence is at hand.

Can I monitor managers correspondence with clients?

Yes. The supervisor can view dialogs, join the conversation and control the quality of work with clients.

How to work with sales and support in one window?

Yes. This solution helps respond to clients faster, avoid losing requests and conveniently work with inquiries in one window.

What does working with clients in Mavibot look like?

You have a general list of dialogs, convenient search and filters. Each client has a card with correspondence history, contacts and deals.

Are there response templates for chats?

Yes, you can create quick response templates. This significantly speeds up handling typical questions and helps maintain communication quality.

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MaviBot L.L.C-FZ develops the «Mavibot» software and uses it to provide services

Company Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

Boost your client supportwith Mavibot business help desk system

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Boost your client supportwith Mavibot business
help desk system